Features
We found Northwest Registered Agent’s state-specific LLC formation guides of note, with helpful information on specific Rhode Island requirements when forming an LLC. For this reason, we think it’s best for business owners who plan to expand their LLC across state lines.
Northwest Registered Agent only offers one LLC formation plan. In addition to filing your paperwork with the Rhode Island Department of State Business Services Division, this plan includes a free year of registered agent services, an operating agreement, a domain, website, business phone number, business email address and a Privacy by Default guarantee to protect your personal information. Northwest Registered Agent does not share information about how long its processing times are.
Pricing
Northwest Registered Agent’s plan is reasonably priced at $39 (plus the $150 Rhode Island filing fee), especially considering all it includes. After the first free year of registered agent services, the price increases to $125 per year.
While no legal services are included with any of Northwest Registered Agent’s plans, as they are with some other providers, you do have the option to add on legal services for $99 per hour as needed. For more basic legal questions, there is also an option to sign up for Law on Call for $9 per month.
Customer Service
Phone support is reachable from 6:30 a.m. to 5 p.m. PT, Monday through Friday, and live chat support is available from 7 a.m. to 4:30 p.m. PT, Monday through Friday. We tried using the live chat feature around 2 p.m. ET on a Friday but found a message saying that live chat was not currently available due to it being after business hours or because all available agents were assisting other customers. About 30 minutes later, chat was available.
During our chat conversation, the agent informed us that the phone lines have been very busy recently, making it sound like live chat may be a better way to get support when needed.
Reputation
Founded in 1998, Northwest Registered Agent has been around for longer than many other LLC services. However, despite its long tenure, the company does not have as many customer reviews as other services with a more limited operating period. Customer reviews on Google are overall positive, with the company earning an average rating of 4.7 stars with over 1,000 reviews.
Those on Trustpilot, on the other hand, are not as glowing. Here, Northwest Registered Agent has an average rating from nearly 100 reviews. The one-star ratings from almost 40% of reviewers on Trustpilot—citing issues with customer service, billing and questionable business practices—seem to have pulled the rating down quite a bit.
Learn more: Read our full Northwest Registered Agent review.