Web.com stands out from a number of website builders because of the depth of its AI features. As with many providers, it offers an AI-powered builder that can construct the framework of your site for you in response to a few questions, but Web.com also includes AI tools such as a writing assistant, logo creator and even a domain name generator.
Features
Web.com’s site builder plans include a number of “freebies” as part of an introductory offer. However, many of them are time limited, and expire quickly, such as the SSL certificate, which is only free for the first month. There’s also a free domain, but you’ll need to begin paying to retain it after the first year, and free email, though only for the first three months of service.
Beyond those timed extras, Web.com does offer a number of essential core features. There are the aforementioned AI tools, as well as design templates (many of which are industry specific), and specialized features such as appointment scheduling if you plan to sell services or classes online. One standout is a free hour of design support with every paid plan, so you can get some customized advice on how to make your site stand out.
Web.com also separately offers a complete design service, where its team will build your entire site for you and tailor it to your vision.
Pricing
Web.com’s introductory pricing is very low, and includes a bunch of sweeteners such as a free domain to entice customers. However, those extras expire after a set period, and plans renew at a much higher price. The most egregious example is the monthly rate for the basic plan. It starts at $5.99 for the first month, but the price spikes all the way up to $19.99 when it renews for the second month. In addition, if you want to continue to have access to the SSL certificate included in the plan, you’ll have to start paying for that after the first month as well.
Customer Service
Web.com has a fairly standard blog on its site, which also features a business name generator and some other tools. There’s also 24/7 chat support and a number for support by phone.
Reputation
Web.com has a reasonably good reputation online, earning praise for its knowledgeable support technicians and professionalism. There are some complaints around difficulties using the platform, however.
Learn more: Read our full Web.com review.